FAQ

1. Access

There are many ways to come to and to leave the festival!  – How to get there

Please note that the BIFFF cannot be held responsible for your trajectories, so be careful!

You will find easily accessible parking lots on the following link.

Prices are on average 10€.

Think of carpooling or even without a car sharing your journey with other BIFFF’ers via the Facebook group : Sharing is BIFFFING

Parking may prove more difficult during the Memorial Van Damme on 02/09/’22.

More info and other means of transportation: www.bifff.net/how-to-get-there/

Please note that the BIFFF cannot be held responsible for your trajectories, so be careful!

 

 

Access to the festival site is free. You can immerse yourself in the BIFFF atmosphere and attend the theater animations, the body-painting contest, the make-up contest, the Art BIFFF and its exhibition, enjoy the Comics Land and the signing sessions with the artists, Claire’s booth and her silkscreens, the Questions & Answers (meetings between guests and the public), or even have a look at the festival bar etc.

Yes, the Heysel stage and these palaces are equipped for people with reduced mobility. Get discounts when you buy tickets at the cashier’s booth with proof of identity.

BIFFF welcomes everyone, and has been doing so since 1983!

There’s a reason we wish you “Welcome!” every year.

Usually in March-April, the festival exceptionally celebrates its 40th anniversary from August 29th to September 10th 2022 at Heysel – Brussels Expo (Palace 10). For 2023, the festival will return to its usual April slot but will remain at the foot of the Atomium at Heysel.

2. Tickets / Prices / Discounts / Free screenings

The entrance to the festival and most of the animations and events are free (and even some screenings)! Tickets are about 10€ per film. See the complete price list

On 05/09 the entrance will be free for the 16-25 years old within the limit of available seats! How to get your tickets? Come to the “Accreditations” stand 1 hour before the screening you want to attend.

Pre-sales online start on 16/08/2022

Pre-sales on site from 29/08/2022 at Heysel – Palais 10 – Village – Cash desk

On sale from 29/08/2022 to 10/09: www.bifff.net  and at the cash desk in the village, every day from 11:00 AM until 30 minutes before the last screening.

 

People aged 16-25 (born after the year of release of Scream – 1997) will be able to come to the accreditation booth one hour before the screening they’d like to see on Monday 05/09/2022 to get a free ticket. ID will be checked and within the limits of available seats, only on Monday. More info 05/09/2022.

Yes, you just have to book them on the ticketing platform, for the modest sum of 0€!

More info on: Price page

3. About the films

The feature films are in the original language with French, Dutch and (usually) English subtitles. For each film, we indicate this in the following order: The country of origin, the audio language, and the available subtitles. For example: England – English – SUB: EN / FR / NL

The short films are in the original language with English subtitles in most cases (or French in some cases). Some short films in the English language are unfortunately not always subtitled.

The films are sorted by categories when you search on our website www.bifff.net, you will just have to select those on our ticketing service. They are also indicated in the schedule, the program, the catalog by color.

BIFFFers are very reactive, here are some examples or at least the traditional classics that you will likely have the opportunity to hear: https://wiki.bifff.net/audience-quotes-guide/

On the website, you will find the Guests pages in Edition 2022.

In the program these screenings are indicated with a pictogram of a person.

In the catalog, you will find the list of guests in the first pages and a page with the summary of the meetings in “Q&A“.

For each guest, there is a presentation of the film in the theater before the beginning of the film, a Q&A session with the public and a moment of signatures afterwards. The Q&A and signatures of Theater 1 will take place in the Q&A area in the festival village.

There will be discussions on more specific themes on the films Once Upon a Time in Uganda, Alien On Stage and Dick Maas Method as part of the BIFFF Participatifff.

 

Absolutely not! A great way to find the movies according to your taste is to go to our brand-new WikiBIFFF site. Choose the classics you like and let us guide you: https://wiki.bifff.net/new-idlzm/

4. Animations / OFF-events

Price: free

The different categories:

  • With prosthesis
  • Without prosthesis

Make-up contest

The Drakulen Pis will be out on 02/09/2022, from 9:00 until 18:00 and will piss Bush (beer)!

You didn’t know yet that the Manneken-Pis had his own Drakulen costume? It was offered to him by the BIFFF! More information: https://wiki.bifff.net/event/drakulen-pis-1988/

Once Upon A Time at the BIFFF: On the 40 years of the festival

Jacques Lélut exhibition: French artist using recycled materials

Festiv’art : link to Festivart

Vampires through the ages” for this 40th anniversary of the Ball!

The ballroom (Festival Village +1) will open its doors from 23:59 on Friday 09/09. Its shiny chandeliers will welcome all vampires – but no other creatures! – who have crossed ages and centuries.  

Vampire costume and mak-up required.

Make-up available on site for 5€ – ticket at the cash desk.

Possibility to buy wigs and contact lenses at the Little Shop booth.

Those who wish to participate in the contest of the most beautiful vampire costume will have to ask for their bracelet at the entrance and meet for the deliberation at 1 AM on the other side of the mezzanine.

Ticket for the ball 20€ in pre-sales and 23€ at the door.

More info.

5. Other

Yes, we can! This is the year when you will be able to take out your vintage BIFFF tokens, either to show off or to consume!

Yes, there is the Little Shop booth with BIFFF merchandising, which also hosts Claire from Clariscreen who sells screen prints (including the BIFFF one!) and Jobags who makes accessories himself, notably from recycled BIFFF tarps. There will also be the DVD stand, The Skull or the new Impact Souvenir film merchandise stand. And you’ll even have the possibility to buy a t-shirt with a BIFFF printed on before your eyes.

Please inquire at the festival’s cash desk or send an email to info@bifff.net

Yes, please leave your coats and bulky items in the checkrooms. They are located in front of Theater 1 near the exit to the outdoor bar and Theaters 2 and 3.

The festival is forbidden to children under 16 years old unless otherwise indicated. For example, the Family Day or the screening of The Addams Family will be open to the young ones!

No, with the exception of animals that are required to help people and that can be justified by a medical prescription and by notifying the organization via our social networks or info@bifff.net

The recording of films is strictly prohibited and this policy will be strictly enforced. The organizers reserve the right to refuse any electronic device they deem inappropriate.

The BIF Market is the festival’s professional market, where directors, producers, buyers, sellers, distributors and other representatives of the film industry meet (in person and online this year). More info at: www.bifmarket.net

You can support us via our crowdfunding system by choosing your character on either the Light or the Dark side.

If you are a company or a non-profit organization and you would like to be a partner or sponsor of the festival, please contact marketing-intern@bifff.net. We will try to make an appointment during the festival itself, if not after the event.

You can support us via our crowdfunding system by choosing your character on either the Light or the Dark side.

For those of you who are not yet patched and detoxed, you can enjoy our brand new space right in front of the outdoor bar (a bit more furnished than our good old steps).

A. General information

The viewing period begins on the 6th of April at 7:00pm and ends on the 18th of April at 11:59pm. All the films are available during the entire festival, except if they are sold out. There are 2 films which will be available for a limited time: Seobok (15th – 18th April) and Riders of Justice (18th April from 7pm till 11:59pm).

The films will no longer be available on the 19th of April. This means that movies that are then playing, will be stopped and cannot be resumed.

No, the content is only available in Belgium. 

Every film has a playback period of 48 hours. Once you have started to watch a film (once you have pressed “play”), you can stop and resume viewing during the next 48 hours. After this time, if the film is still playing, it will be stopped and cannot be resumed. In case you missed the playback period, you will have to rent it again to watch it.

Each item included in the bundle has a playback period of 48 hours. Once you have started to watch a short film of the bundle (once you have pressed “play”), you have 48 hours to watch it. The rest of the short films will be available even if some of the other content has already expired. Attention, once the first short film is expired, the bundle may appear as expired but this will not be the case, as the playback period applies to item by item and not for the entire bundle. 

All films have a maximum number of views, so it is possible that some are “sold out” as it happens in theaters when physical tickets run out.

  • Click on “Create Account” at the top right side of the site.
  • Then complete the “Name”, “Email” and “Password” fields. Please note that you must write your complete email address, otherwise the message “Please enter a valid email address” will appear.
  • Then click on “Submit”. You’ll receive a confirmation mail in your inbox. If  you didn’t receive your email in your mailbox. Remember to check your spam and junk mail folder. Click on the link in the email to validate your registration.
  • If you register and the following message appears: “This email is already in use”, it means that you have already registered. Then click on “Sign In”.
  • Click on “Sign In”. Complete the “Email address” and “Password” fields.
  • If you have forgotten your password, click on “Forgotten your password?” You will receive an email where you can enter a new password.

All you have to do is click on “Forgotten your password?” on the login page, enter the email address you used when creating your account and a link to reset your password will be sent to you.

  • Click on “Rent” on the movie page.
  • Then tick the “I have a promo code” box.
  • Enter your promo code in the field provided and click “Apply”. The rental price will then be reduced.
  • Click on “Rent” to finalize.

B. Payment questions

The viewing period begins on the 6th of April at 7:00pm and ends on the 18th of April at 11:59pm. All the films are available during the entire festival, except if they are sold out. There are 2 films which will be available for a limited time: Seobok (15th – 18th April) and Riders of Justice (18th April from 7pm till 11:59pm).

No, the films are sold individually. Only short films are sold in bundles. 

No, the short films are sold in bundles. Only feature films are sold individually. 

On the platform, you can only use Visa or Mastercard (once rented, you will instantly get access to the films). If you want to pay with Bancontact, you have to purchase your films directly on www.bifff.net. More information in question 5.

Go to www.bifff.net, fill your basket and pay with bancontact. We will then make the rented films available on your account. The bancontact procedure isn’t instantaneous, so it can take up to 24 hours before the films are available on your account. If you’re in a hurry, use Visa or Mastercard directly on the platform.

If you are buying your tickets via our website with bancontact, yes. You can buy different items at the same time. (Remember that the bancontact procedure isn’t instantaneous, so it can take up to 24 hours before the films are available on your account). If you are buying your tickets via BIFFF Online (with Mastercard or Visa) you have to buy one item at a time.

Please check point C.2., where you’ll find all the info about how to find a solution for your technical problem. If your system really isn’t incompatible with the BIFFF Online platform, we will refund your purchase.

C. Technical questions

C.1. Devices

You cannot play a movie simultaneously on more than 3 devices. If you need to change devices, you have to go to your profile on “My Devices” and delete the previously registered device.

It is possible to change the devices (including new ones and erasing old ones). For this you will have to enter your profile on “My Devices” and delete one device to allow another to be used.

Yes, you can watch content from your browser.

Yes, you can watch content from your browser.

C.2. Computers requirements / Operating systems

You can use a PC with Windows 7+, a Mac with Intel, and macOS10.12 +. It’s recommended to use Windows for the correct functionality. You will need a broadband or fiber Internet connection – the dial-up connection will not work. You will find more specifications in the following questions. THIS PLATFORM DOESN’T WORK WITH LINUX.

No, the system is not optimised for Linux.

Operating systems: Windows 7, Windows 8.1 or Windows 10. Browsers: Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. It is recommended to use the latest version of the browser, as older versions may not be compatible. Internet Explorer in Windows 7 is no longer supported. You need a broadband or fiber Internet connection – the dial-up connection will not work.

Operating systems: MacOS 10.12 or later. Browsers: Google Chrome, Firefox, Safari or Opera. It is recommended to use the latest version of the browser, as older versions may not be compatible. You need a broadband or fiber Internet connection – the dial-up connection will not work.

C.3. Chromecast & Airplay

 

This is possible as long as your television is compatible with Chromecast & Airplay. When you enter the screening, in the menu below you have the option to send the image to compatible devices such as TV or tablets.

 

Here’s how you can Chromecast to a TV from a Chrome browser on a laptop or desktop: 

  • Connect your computer to the same Wi-Fi network as your Chromecast device. 
  • Click the three-dot menu button in the top right of your Chrome toolbar. 
  • Select “Cast” from the dropdown menu. 
  • In the dialog box, choose the Chromecast device you’d like to use. 
  • Start the film by clicking “Play” on your computer.

Learn how to stream content from an Apple device to your Apple TV or AirPlay 2–compatible devices with this support article.

C.4. Video issues

The platform has a maximum quality of FULL HD, but you can choose lower qualities depending on the type of user connection.

If you are unable to watch the video, check that your browser is in the list of supported browsers. We recommend that you update your browser to the latest version.  Check the point “C.2 Computers requirements / Operating systems”.

The quality of the streaming will automatically adjust according to your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre optic connections as we cannot guarantee consistent streaming on ADSL.

You may experience reading issues if your internet connection is bad or inconsistent. Try lowering the playback resolution. Please check how to do this on the image.

There is a playback period for all the items. Once you press play you have 48 hours to watch the content. Please check point “A. General information – Question 4”.

Accessibility

The BIFFF takes place at the Center for Fine Arts, which was constructed in the 1920ties on an uneven ground with multiple height differences. The building has many stairs, which does not make it easily accessible for people with reduced mobility. As organizers we can inform you about the following:

  • Parking spaces for people with reduced mobility are provided at rue Montagne de la Cour 2, 1000 Brussels (more info).
  • There’s a toilet accessible to visitors with a handicap
  • Specific places are foreseen for wheelchair users.
  • Assistance and guidance dogs for the blind are allowed.

If you are a wheelchair user and you have questions about the accessibility of the Center for Fine Arts, please contact the infodesk of the Center for Fine Arts: 0479 98 66 12 and fieldcoordination@bozar.be.

If you have specific questions about the BIFFF, please call 02 201 17 13 or mail to: info@bifff.net.

At the BIFFF itself, you can consult our info point, situated across the accreditation stand in the festival village.

The access to the festival’s site is free. You can experience the atmosphere of the BIFFF with the animations, the Body Painting contest, the Make-Up contest, the BIFFF Art exhibition and enjoy the Comics Land and signing sessions with the writers, Claire’s silkscreens, Questions & Answers (encounters between guests and the public), or take a trip to the festival bar etc.

Tickets & PASS

Yes, presales are available on www.bifff.net and at the Center of Fine Arts (BOZAR) until the day before the screening. On the spot, the day of the screening.

You can buy them at the box office of BOZAR starting from the 25th of March.

You can not buy discount tickets on the Internet.

No, you can only buy the passes on site at the BIFFF box office. You can’t buy them at the BOZAR box office.
Attention: when a screening is sold out, you can’t access the screening with the different passes

When you buy them at the box office, you’ll have to select the films you would like to see.

You’ll immediately receive the tickets for the chosen screenings.

Here you will find the rates list.

Yes, for students, job seekers, people with reduced mobility and the over 65

Attention ! No discounts via the Internet.

On Internet, payments are made with VISA and Bancontact.
On the spot, payments are made with cash, VISA or with Bancontact.

Yes. For a group of 15 or more, contact 02/201.17.13 or info@bifff.net

Movies and guests

For every screening with guests, there will be a Q&A session after the end of the film.

After each Q&A, the guests will take a moment for signing.

The festival is accessible from the age of 16.

Minors are welcome if they’re accompanied by an adult who will vouch for them, or if they have a parental approval.

Yes.

Fantastikids: during this event movies and animations are organized especially for children.