FAQ

A. General information

The viewing period begins on the 6th of April at 7:00pm and ends on the 18th of April at 11:59pm. All the films are available during the entire festival, except if they are sold out. There are 2 films which will be available for a limited time: Seobok (15th – 18th April) and Riders of Justice (18th April from 7pm till 11:59pm).

The films will no longer be available on the 19th of April. This means that movies that are then playing, will be stopped and cannot be resumed.

No, the content is only available in Belgium. 

Every film has a playback period of 48 hours. Once you have started to watch a film (once you have pressed “play”), you can stop and resume viewing during the next 48 hours. After this time, if the film is still playing, it will be stopped and cannot be resumed. In case you missed the playback period, you will have to rent it again to watch it.

Each item included in the bundle has a playback period of 48 hours. Once you have started to watch a short film of the bundle (once you have pressed “play”), you have 48 hours to watch it. The rest of the short films will be available even if some of the other content has already expired. Attention, once the first short film is expired, the bundle may appear as expired but this will not be the case, as the playback period applies to item by item and not for the entire bundle. 

All films have a maximum number of views, so it is possible that some are “sold out” as it happens in theaters when physical tickets run out.

  • Click on “Create Account” at the top right side of the site.
  • Then complete the “Name”, “Email” and “Password” fields. Please note that you must write your complete email address, otherwise the message “Please enter a valid email address” will appear.
  • Then click on “Submit”. You’ll receive a confirmation mail in your inbox. If  you didn’t receive your email in your mailbox. Remember to check your spam and junk mail folder. Click on the link in the email to validate your registration.
  • If you register and the following message appears: “This email is already in use”, it means that you have already registered. Then click on “Sign In”.
  • Click on “Sign In”. Complete the “Email address” and “Password” fields.
  • If you have forgotten your password, click on “Forgotten your password?” You will receive an email where you can enter a new password.

All you have to do is click on “Forgotten your password?” on the login page, enter the email address you used when creating your account and a link to reset your password will be sent to you.

  • Click on “Rent” on the movie page.
  • Then tick the “I have a promo code” box.
  • Enter your promo code in the field provided and click “Apply”. The rental price will then be reduced.
  • Click on “Rent” to finalize.

B. Payment questions

The viewing period begins on the 6th of April at 7:00pm and ends on the 18th of April at 11:59pm. All the films are available during the entire festival, except if they are sold out. There are 2 films which will be available for a limited time: Seobok (15th – 18th April) and Riders of Justice (18th April from 7pm till 11:59pm).

No, the films are sold individually. Only short films are sold in bundles. 

No, the short films are sold in bundles. Only feature films are sold individually. 

On the platform, you can only use Visa or Mastercard (once rented, you will instantly get access to the films). If you want to pay with Bancontact, you have to purchase your films directly on www.bifff.net. More information in question 5.

Go to www.bifff.net, fill your basket and pay with bancontact. We will then make the rented films available on your account. The bancontact procedure isn’t instantaneous, so it can take up to 24 hours before the films are available on your account. If you’re in a hurry, use Visa or Mastercard directly on the platform.

If you are buying your tickets via our website with bancontact, yes. You can buy different items at the same time. (Remember that the bancontact procedure isn’t instantaneous, so it can take up to 24 hours before the films are available on your account). If you are buying your tickets via BIFFF Online (with Mastercard or Visa) you have to buy one item at a time.

Please check point C.2., where you’ll find all the info about how to find a solution for your technical problem. If your system really isn’t incompatible with the BIFFF Online platform, we will refund your purchase.

C. Technical questions

C.1. Devices

You cannot play a movie simultaneously on more than 3 devices. If you need to change devices, you have to go to your profile on “My Devices” and delete the previously registered device.

It is possible to change the devices (including new ones and erasing old ones). For this you will have to enter your profile on “My Devices” and delete one device to allow another to be used.

Yes, you can watch content from your browser.

Yes, you can watch content from your browser.

C.2. Computers requirements / Operating systems

You can use a PC with Windows 7+, a Mac with Intel, and macOS10.12 +. It’s recommended to use Windows for the correct functionality. You will need a broadband or fiber Internet connection – the dial-up connection will not work. You will find more specifications in the following questions. THIS PLATFORM DOESN’T WORK WITH LINUX.

No, the system is not optimised for Linux.

Operating systems: Windows 7, Windows 8.1 or Windows 10. Browsers: Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. It is recommended to use the latest version of the browser, as older versions may not be compatible. Internet Explorer in Windows 7 is no longer supported. You need a broadband or fiber Internet connection – the dial-up connection will not work.

Operating systems: MacOS 10.12 or later. Browsers: Google Chrome, Firefox, Safari or Opera. It is recommended to use the latest version of the browser, as older versions may not be compatible. You need a broadband or fiber Internet connection – the dial-up connection will not work.

C.3. Chromecast & Airplay

 

This is possible as long as your television is compatible with Chromecast & Airplay. When you enter the screening, in the menu below you have the option to send the image to compatible devices such as TV or tablets.

 

Here’s how you can Chromecast to a TV from a Chrome browser on a laptop or desktop: 

  • Connect your computer to the same Wi-Fi network as your Chromecast device. 
  • Click the three-dot menu button in the top right of your Chrome toolbar. 
  • Select “Cast” from the dropdown menu. 
  • In the dialog box, choose the Chromecast device you’d like to use. 
  • Start the film by clicking “Play” on your computer.

Learn how to stream content from an Apple device to your Apple TV or AirPlay 2–compatible devices with this support article.

C.4. Video issues

The platform has a maximum quality of FULL HD, but you can choose lower qualities depending on the type of user connection.

If you are unable to watch the video, check that your browser is in the list of supported browsers. We recommend that you update your browser to the latest version.  Check the point “C.2 Computers requirements / Operating systems”.

The quality of the streaming will automatically adjust according to your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre optic connections as we cannot guarantee consistent streaming on ADSL.

You may experience reading issues if your internet connection is bad or inconsistent. Try lowering the playback resolution. Please check how to do this on the image.

There is a playback period for all the items. Once you press play you have 48 hours to watch the content. Please check point “A. General information – Question 4”.

Accessibility

The BIFFF takes place at the Center for Fine Arts, which was constructed in the 1920ties on an uneven ground with multiple height differences. The building has many stairs, which does not make it easily accessible for people with reduced mobility. As organizers we can inform you about the following:

  • Parking spaces for people with reduced mobility are provided at rue Montagne de la Cour 2, 1000 Brussels (more info).
  • There’s a toilet accessible to visitors with a handicap
  • Specific places are foreseen for wheelchair users.
  • Assistance and guidance dogs for the blind are allowed.

If you are a wheelchair user and you have questions about the accessibility of the Center for Fine Arts, please contact the infodesk of the Center for Fine Arts: 0479 98 66 12 and fieldcoordination@bozar.be.

If you have specific questions about the BIFFF, please call 02 201 17 13 or mail to: info@bifff.net.

At the BIFFF itself, you can consult our info point, situated across the accreditation stand in the festival village.

The access to the festival’s site is free. You can experience the atmosphere of the BIFFF with the animations, the Body Painting contest, the Make-Up contest, the BIFFF Art exhibition and enjoy the Comics Land and signing sessions with the writers, Claire’s silkscreens, Questions & Answers (encounters between guests and the public), or take a trip to the festival bar etc.

Tickets & PASS

Yes, presales are available on www.bifff.net and at the Center of Fine Arts (BOZAR) until the day before the screening. On the spot, the day of the screening.

You can buy them at the box office of BOZAR starting from the 25th of March.

You can not buy discount tickets on the Internet.

No, you can only buy the passes on site at the BIFFF box office. You can’t buy them at the BOZAR box office.
Attention: when a screening is sold out, you can’t access the screening with the different passes

When you buy them at the box office, you’ll have to select the films you would like to see.

You’ll immediately receive the tickets for the chosen screenings.

Here you will find the rates list.

Yes, for students, job seekers, people with reduced mobility and the over 65

Attention ! No discounts via the Internet.

On Internet, payments are made with VISA and Bancontact.
On the spot, payments are made with cash, VISA or with Bancontact.

Yes. For a group of 15 or more, contact 02/201.17.13 or info@bifff.net

Movies and guests

For every screening with guests, there will be a Q&A session after the end of the film.

After each Q&A, the guests will take a moment for signing.

The festival is accessible from the age of 16.

Minors are welcome if they’re accompanied by an adult who will vouch for them, or if they have a parental approval.

Yes.

Fantastikids: during this event movies and animations are organized especially for children.